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Best Aggregator BDM

Business Development Managers (BDMs) at aggregators play a crucial role in supporting brokers and driving industry growth.

This award recognises the aggregator BDM who has demonstrated exceptional dedication to broker success, providing outstanding support, training, and resources that have enabled brokers to grow their businesses and deliver superior outcomes for clients.

Best Boutique Non-Franchise Office

Boutique non-franchise offices bring a unique, personalised approach to mortgage and finance broking, often building strong community connections and client relationships.

This award recognises the boutique non-franchise office that has demonstrated exceptional business performance, client service excellence, and innovative practices while maintaining the independence and personalised service that defines boutique operations.

Best Community Engagement Program

Community engagement is increasingly important in building trust, brand awareness, and meaningful connections with local markets.

This award recognises the brokerage or office that has implemented the most effective community engagement program, demonstrating a genuine commitment to giving back, supporting local initiatives, and making a positive impact beyond their core business activities.

Best Customer Service Individual

Exceptional customer service is the cornerstone of success in the finance broking industry, creating lasting client relationships and referral networks.

This award recognises the individual who has consistently delivered outstanding customer service, going above and beyond to exceed client expectations, resolve challenges, and create exceptional experiences that set the standard for service excellence in the industry.

Best Customer Service Office

A customer-centric office culture drives business success, client retention, and positive industry reputation.

This award recognises the office that has created and sustained an exceptional customer service culture, implementing systems, training, and practices that consistently deliver outstanding client experiences and set the benchmark for service excellence in the industry.

Best Finance Broker

Outstanding finance brokers combine technical expertise, client service excellence, and business acumen to deliver superior outcomes.

This award recognises the finance broker who has demonstrated exceptional performance across all aspects of their practice, including client satisfaction, business growth, industry contribution, and professional excellence in serving their clients' financial needs.

Best Finance Brokerage Office

Leading finance brokerage offices combine strong leadership, innovative practices, and a commitment to excellence across all operations.

This award recognises the finance brokerage office that has demonstrated outstanding business performance, operational excellence, team development, and client service while making a significant contribution to raising industry standards and best practices.

Best Franchise Office

Successful franchise offices leverage brand strength while building strong local market presence and delivering exceptional results.

This award recognises the franchise office that has most effectively combined the benefits of franchise systems and support with local market expertise, achieving outstanding business growth, client satisfaction, and team performance within their franchise network.

Best Large Non-Franchise Office

Large non-franchise offices demonstrate the ability to scale operations while maintaining service quality, culture, and market leadership.

This award recognises the large non-franchise office that has achieved exceptional growth, operational excellence, and market impact while maintaining the independence and agility that distinguishes non-franchise operations from their franchise counterparts.

Best Lender BDM (Bank)

Bank BDMs are essential partners to brokers, providing expertise, support, and solutions that enable brokers to deliver optimal outcomes for clients.

This award recognises the bank BDM who has demonstrated exceptional support for brokers, product knowledge, responsiveness, and contribution to broker success through outstanding partnership, communication, and service delivery.

Best Lender BDM (Non-Bank)

Non-bank BDMs provide vital alternative lending solutions and support that expand brokers' capabilities to serve diverse client needs.

This award recognises the non-bank BDM who has demonstrated exceptional support for brokers, product expertise, innovative solutions, and contribution to broker success through outstanding partnership and service excellence in the non-bank lending space.

Best Loan Administrator

Loan administrators are the backbone of efficient brokerage operations, ensuring smooth processing and exceptional client experiences.

This award recognises the loan administrator who has demonstrated outstanding operational excellence, attention to detail, client service, and contribution to their office's success through efficient processing, proactive communication, and dedication to delivering seamless loan experiences.

Best New Office

Starting a new office requires vision, determination, and the ability to quickly establish market presence and operational excellence.

This award recognises the new office (established within the last two years) that has achieved the most impressive early success, demonstrating rapid business growth, client acquisition, team development, and market impact while building a strong foundation for long-term success.

Best Regional Broker

Regional brokers play a vital role in serving communities outside major metropolitan areas, often building deep local connections and trust.

This award recognises the broker operating in regional Australia who has demonstrated exceptional business performance, community engagement, client service, and contribution to their local market while overcoming the unique challenges of regional practice.

Best Regional Office

Regional offices are essential to ensuring access to quality finance broking services across Australia's diverse communities.

This award recognises the office operating in regional Australia that has achieved outstanding business performance, community impact, and service excellence while demonstrating the resilience, innovation, and local market expertise required to succeed in regional markets.

Best Residential Broker

Residential brokers are at the heart of helping Australians achieve their property ownership dreams through expert guidance and service.

This award recognises the residential broker who has demonstrated exceptional expertise in residential lending, outstanding client service, business growth, and commitment to helping clients navigate the residential property market with confidence and success.

Industry Thought Leader of the Year

Thought leaders shape industry direction through innovation, advocacy, and sharing insights that advance the profession.

This award recognises the individual who has made the most significant contribution to industry thought leadership, demonstrating exceptional vision, influence, and commitment to advancing the finance broking profession through public speaking, writing, advocacy, or innovative practices that benefit the broader industry.

Mentor of the Year

Mentorship is essential for developing the next generation of industry professionals and ensuring the ongoing success of the profession.

This award recognises the individual who has demonstrated outstanding dedication to mentoring others, providing guidance, support, and knowledge that has significantly contributed to the professional development and success of emerging brokers and industry professionals.

New Broker of the Year

New brokers bring fresh energy, innovation, and dedication to the industry, often achieving impressive results early in their careers.

This award recognises the broker (registered within the last two years) who has demonstrated the most impressive early career success, showing exceptional client service, business development, professional growth, and commitment to building a strong foundation for a successful long-term career in finance broking.

Wellness Advocate of the Year

Wellness advocacy is increasingly important in building sustainable, healthy workplace cultures that support long-term success.

This award recognises the individual who has championed wellness initiatives within their organisation or the broader industry, demonstrating outstanding commitment to promoting mental health, work-life balance, and overall wellbeing that creates healthier, more resilient professionals and workplaces.

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Thank you for your interest in Better Business Awards 2026.

Please find the attached category descriptions.

For any additional information, or any questions, please contact [email protected] or alternatively call +61 494 194 122.

We look forward to seeing your submission.

Best wishes,

Better Business Awards Team