That’s where customer-owned banking continues to stand out.
At P&N Bank, our focus has always been simple: put customers first. Customer-owned banks are the original peer to peer lenders – we support those who rely on us by returning value directly to our customers and their communities, rather than external shareholders. That means every investment we make is aimed at improving the experience for the people who bank with us and the brokers who support them.
We know brokers play a critical role in helping customers navigate one of the most important financial decisions they’ll make.
That’s why brokers are a key part of our multichannel strategy, working seamlessly alongside our branches, Perth-based contact centre, mobile bankers, virtual lending teams, and digital banking channels.
Just recently, that commitment was recognised in the Broker Pulse 2026 Third-Party Lending Report, where P&N Bank achieved the highest overall score among customer-owned banks and small non-major banks. More than 1,000 brokers participated in the research, with P&N leading in BDM quality, call centre support, broker communication and training, credit assessment, post-settlement support, and upfront valuations.
For us, those results reflect something we hear often from brokers: relationships still matter.
Whether it’s having access to committed BDMs who understand the local market, responsive support teams, or a credit process that provides clarity and consistency, brokers value lenders that are easy to work with. We’ve listened closely to broker feedback and continue to invest in the areas that matter most, including service, communication, technology, and process improvements.
Western Australia remains at the heart of who we are. We’ve been supporting customers for more than 65 years and understand the unique needs of our Western Australian borrowers. That local knowledge, combined with a genuine commitment to service, allows us to build stronger relationships and deliver better outcomes.
Importantly, those outcomes extend well beyond the broker channel. Earlier this year, P&N Bank was named Bank of the Year in the 2025 Roy Morgan Customer Satisfaction Awards for the third consecutive year. The award is based on independent feedback from tens of thousands of Australian banking customers and places us among a select group of banks to achieve such consistent customer satisfaction.
For brokers, that’s an important proof point.
Customers want competitive products, but they also want a lender they can trust to provide support throughout their banking journey. Consistently high customer satisfaction tells us we’re delivering on that promise.
As competition continues to intensify, customer-owned banks offer brokers and their clients a genuine alternative. At P&N, we’ll continue investing in the things that matter most to our customers – great people, seamless services, and a banking experience that puts them first.
Because when you put customers first, everyone benefits – including the brokers who help them achieve their goals.
