Blind faith in lead generation has cost some brokers dear but as Mortgage Business discoveres an unblinkered approach can yield results

Outsourcing back-end processes could be the answer for brokers looking to save time – and money 

Having a plan – and sticking to it – will help your business grow through all market cycles 

With smaller margins cutting into lenders’ profits, operational costs like back-end processing are being increasingly placed in the hands of professionals ...

Straight through processing’s painfully slow progress should not detract from its potential value to the Australian mortgage industry

 

Basel II accounting standards have been largely welcomed but not everyone’s happy with how they’ve been introduced

Lenders can no longer sit back and expect fat margins to compensate for clunky old systems and processes

 

Electronic valuations are fast, but there’s no substitute for the human touch