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Working with vulnerable customers

Last year, a new Banking Code of Practice was rolled out, which brought in a higher standard of customer care when dealing with individua...
May 08, 2021

Malavika Santhebennur explores open banking’s impact on borrowers and how brokers can capitalise on the opportunities it presents.

February 11, 2020
The holiday season is often filled with family and festivities, but for many, the summer period delivers more than just presents and celebration....
December 26, 2019

With various lenders rolling out white label offerings this year, Malavika Santhebennur explores the ins and outs of using them, and tips to overcoming barriers.

December 12, 2019
It has been another busy and eventful year for brokers, as well as the broader financial services industry, with the release of the final report from the banking royal commissio...
December 12, 2019

As the broking industry comes to grips with the year that was 2019, Malavika Santhebennur asks industry heads what they think is in store for the sector in 2020.

December 11, 2019
Domenic Cassisi set up his brokerage, Funding Options, while he was still captain of the Port Adelaide Football Club, and has since become an award-winning mortgage broker in hi...
December 03, 2019

Green shoots have emerged in the Australian housing market after a prolonged period of subdued activity. Charbel Kadib explores further.

November 10, 2019
The mutual banking sector has seen strong growth over the last couple of years, with socially conscious customers increasingly asking their brokers about alternatives to the maj...
October 07, 2019

Tas Bindi finds out why the time is right for brokers to be more active in the personal lending space.

October 07, 2019
Technology is becoming an increasingly important area of investment for brokers as their jobs get more and more burdensome. Tas Bindi speaks to broking industry leaders about th...
September 05, 2019
Striking the right balance between culture, incentives and processes is becoming critical for all financial services providers in Australia as regulators increase their scrutiny...
August 06, 2019
Lax data security practices can put broking businesses and their customers at risk, with the issue set to become more critical in the coming years as open banking advances. Tas ...
July 04, 2019
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