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Last year, a new Banking Code of Practice was rolled out, which brought in a higher standard of customer care when dealing with individuals and small-business customers — particularly vulnerable customers, co-borrowers and guarantors. Find out more in this special round-up.
On 1 July 2019, the Australian Banking Association (ABA) introduced a new Banking Code of Practice that brought in a higher standard of customer care when dealing with individuals and small-business customers.
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