awards
categories

Make sure that you are recognised in the categories that best suit your role, business or service. Ensure you get the recognition you deserve. You can enter any categoy relevant to your business (there is no limit) and include as many individuals in your organisation as you like.

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Best Aggregator BDM

The role of the aggregator BDM is twofold: to support existing brokers to facilitate deals and to help drive recruitment/maximise retention. This award recognises the top-performing aggregator BDM for FY2018 in each state, and is open to all BDMs that meet the category requirements. BDMs will be assessed on associated broker volumes, plus their broker servicing credentials.

Best Customer Service (Individual)

This award recognises the broker that has delivered the best customer service for FY2018, and is open to all individual brokers who meet the category requirements. This category assesses the business benefits associated with effective customer service, taking into account the uplift in new, repeat and referred business.

Best Finance Broker

As the needs of consumers have grown, so has the need for brokers to offer solutions and services beyond residential mortgages. This award recognises the broker who, over FY2018, has created the strongest client offering – one that services clients’ wider financial needs outside of residential mortgages.

Best Lender BDM (Bank)

The lender BDM plays a key role in connecting brokers with products and assisting brokers to write business. This award recognises the top-performing lender BDM for FY2018 in each state, and is open to all BDMs who meet the category requirements. BDMs will be assessed on new broker business, plus servicing credentials.

Best Lender BDM (Non-Bank)

The lender BDM plays a key role in connecting brokers with products and assisting brokers to write business. This award recognises the top-performing non-bank lender BDM for FY2018 in each state, and is open to all BDMs that meet the category requirements. BDMs will be assessed on new broker business plus servicing credentials.

Best Loan Administrator

Often the unsung hero of a mortgage business, this award recognises the loan administrator in each state that has most effectively supported the broker or business in which he/she works for FY2018. The category, which is open to all loan administrators who meet the category requirements, will assess the volume of submissions supported, their attention to detail, knowledge of products, bank systems and loan processes, as well as customer service capabilities.

Best Newcomer

This award recognises the leading newcomer in each state for FY2018, and is open to all brokers who meet the category requirements. This category assesses loan settlement and loan book performance. Conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

Best Regional Broker

Regional brokers are often overlooked by their metropolitan counterparts due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip some of their metropolitan counterparts. This award recognises the broker (in a regional location) who best represents the industry across key factors, including, but not limited to, loan volumes and loan book growth.

Best Residential Broker

This award recognises the top-performing residential mortgage broker for FY2018 in each state, and is open to all brokers who meet the category requirements. This category assesses loan settlement and loan book performance, plus year-on-year growth in loan volumes and loan book. Individual and collective productivity and customer servicing capabilities will also be evaluated as part of this award.

Mentor of the Year

The Mentor of the Year award recognises today’s leader – the professional who plays an integral role guiding, supporting and promoting the training and career development of their mentees. The Mentor of the Year is committed to the employee's professional development and cultural integration, demonstrating leadership and advocating for the future leaders in the broking industry. They show success in their current business/role and demonstrate the influence they themselves have made to the broking profession.

Rising Star

The Rising Star award recognises tomorrow’s leader – the professional who will play an integral role in the development of mortgage broking in the years ahead. The Rising Star will be entrepreneurial, highlight unique thought leadership, show success in their current business/role and reveal how they have already made a difference to the broking profession within their past five years of full-time operation.

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Best Branded Office

This award recognises the most successful branded office in each state for FY2018 and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the collective office and individual brokers. Collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

Best Community Engagement Program

This award recognises the individual broker or brokerage with a unique community engagement program that has gone above and beyond the normal ways of connecting with the community. This category assesses the uniqueness of the program, the outcomes from the program and how the campaign has helped the broker/brokerage secure more business.

Best Customer Service (Office)

This award recognises the brokerage that has delivered the best customer service for FY2018, and is open to all brokers/brokerages (individual offices) that meet the category requirements. This category assesses the business benefits associated with effective customer service, taking into account the uplift in new, repeat and referred business.

Best Independent Office (less than 5 brokers)

This award recognises the most successful office (less than five brokers) in each state for FY2018, and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and the collective office. Individual and collective productivity and customer servicing capabilities will also be evaluated as part of this award.

Best Independent Office (5 or more brokers)

This award recognises the most successful office (with five or more brokers) in each state for FY2018, and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and the collective office. Individual and collective productivity and customer servicing capabilities will also be evaluated as part of this award.

Best New Office

This award recognises the most successful new office in each state for FY2018, and is open to all brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and the collective office. Individual and collective productivity and customer servicing capabilities will also be evaluated as part of this award.

Best Regional Office

Regional brokers are often overlooked by their metropolitan counterparts due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip some of their metropolitan counterparts. This category assesses loan settlement numbers and volume, as well as the loan book performance of both the individual brokers and collective office.

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