Brokers now account for over 50 per cent of all residential mortgages written, and this figure is growing. As borrowers increasingly seek the services provided by professional advisers, brokers have the opportunity to boost market share and deepen their overall client proposition. This award recognises the residential broker that best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities. This is an individual award and is based on the period from 1 January 2017 – 31 December
This award is judged on metrics (25%) and written responses (75%). Assessed by Australian Broking Award judges.