This award recognises the most successful new office for 2017 and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and collective office. Individual and collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award. To qualify for this award entrants must have started trading on or after 1 January 2015. This is a group award and is based on the period from 1 January 2017 – 31 December 2017.
This award is judged on metrics (25%) and written responses (75%). Assessed by Australian Broking Award judges.