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Make sure that you are recognised in the categories that that best suit your role, business or service.
You can enter any category relevant to your business (there is no limit) and include as many individuals in your organisation as you like.
Please contact our team here if you have any questions relating to which categories to enter, or if need help lodging your submission.
ASSET FINANCE BROKER OF THE YEAR
This award recognises the broker that specialises in asset finance and is best servicing the asset finance needs of their clients. Asset finance includes, but is not limited to, business and consumer car finance, and equipment and leasing finance.
CUSTOMER SERVICE OF THE YEAR – INDIVIDUAL
This award recognises the broker that has delivered the best customer service for 2019. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred businesses.
INDUSTRY THOUGHT LEADER OF THE YEAR
This award recognises the individual within the Australian broking market who has shown long-term passion and aptitude for improving the industry.
MENTOR OF THE YEAR
The Mentor of the Year award recognises today’s leader — the professional who plays an integral role in guiding, supporting and promoting the training and career development of their mentees.
REGIONAL BROKER OF THE YEAR
This award recognises the broker (in a regional location) that best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.
The Rising Star award recognises tomorrow’s leader — the professional who will play an integral role in the development of broking in the years ahead.
COMMERCIAL BROKER OF THE YEAR
This award recognises the broker that specialises in commercial finance and is best servicing the commercial borrowing needs of their business clients.
FINANCE BROKER OF THE YEAR
Australians are increasingly being drawn to brokers for services over and above their mortgage needs. Brokers are no longer perceived to be a provider of a transaction, but rather take a holistic view of a client’s overall financial positioning and requirements.
LOAN ADMINISTRATOR OF THE YEAR
Identifying the often unsung hero of any mortgage business, this award recognises the loan administrator that has most effectively supported the broker or business in which they work.
NEWCOMER OF THE YEAR
Starting out in broking can be a challenge. Not only do brokers need to select the best business model to support their growth plans, they need to establish a client base, which requires hard work, significant networking and perseverance.
RESIDENTIAL BROKER OF THE YEAR
This award recognises the residential broker that best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.
WELLNESS ADVOCATE OF THE YEAR
This award recognises the individual that has actively advocated for health and wellness initiatives, events and/or activities in the industry, among their peers and/or the community at large.
AGGREGATOR OF THE YEAR
This award recognises the aggregator (over 500 members) that has been most effective in member servicing and development, and how that has impacted/supported member recruitment and retention.
BROKER MARKETING PLATFORM OF THE YEAR
Effective marketing is key to customer acquisition and retention. However, while most brokers and broker groups appreciate the need for ongoing marketing, a number of groups clearly stand out in this field — and the results they achieve speak for themselves.
DIVERSIFICATION PROGRAM OF THE YEAR
While residential mortgages are the mainstay generator of business for the majority of brokers, there has been a steady shift towards a diversified broker offering to strengthen client relationships and meet their evolving needs.
MAJOR BROKERAGE OF THE YEAR – FRANCHISE
Franchising as a business structure continues to grow in Australia, with a raft of industries embracing the benefits offered by franchising — including broking.
NEW OFFICE OF THE YEAR
This award recognises the most successful new office for 2019 and is open to all residential mortgage brokerages/offices that meet category requirements.
OFFICE OF THE YEAR – NON-FRANCHISE
An individual office plays a key role in servicing borrowers in their local market. Offices considered for this category are not part of a franchise group.
SOCIAL AND COMMUNITY ENGAGEMENT PROGRAM OF THE YEAR
Success in business is no longer determined by the profit you make or the people you employ. Corporate Australia now has greater demands on businesses to support the wider community or environment and, in some cases, to give to those not as fortunate.
TRAINING AND EDUCATION PROGRAM OF THE YEAR
This award acknowledges the group that is providing its members with the most effective and diverse training programs relevant to the role of a professional broker for 2019.
BOUTIQUE AGGREGATOR OF THE YEAR
This award recognises the boutique aggregation group that has the most effective member offering and best supports their business growth.
CUSTOMER SERVICE OF THE YEAR – OFFICE
This award recognises the office that has delivered the best customer service for 2019. It is open to all offices that operate from a single location.
INNOVATOR OF THE YEAR
In a competitive marketplace, innovation is essential to standing out from the crowd — and this holds especially true in the broking industry, considering competition from bank retail branches as well as from third-party industry participants.
MAJOR BROKERAGE OF THE YEAR – NON-FRANCHISE
Mortgage broking has risen rapidly as a profession over the past decade, with a number of key brokerage groups driving the evolution of the sector.
OFFICE OF THE YEAR – FRANCHISE
This award recognises the individual franchise office that has most effectively driven business growth over the previous 12 months (1 January 2019 to 31 December 2019) across all product sectors, utilising a range of business development principles and tactics.
REGIONAL OFFICE OF THE YEAR
This award recognises the individual office (in a regional location) that has most effectively driven business growth over the previous 12 months across all product sectors, utilising a range of business development principles and tactics.
TECHNOLOGY PLATFORM OF THE YEAR
Access to up-to-date lender interest rates, current product and policy information plus the backing of a solid CRM system are business essentials for brokers.