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Individual Awards

ASSET FINANCE BROKER OF THE YEAR

This award recognises the broker that specialises in asset finance and is best servicing the asset finance needs of their clients. Asset finance includes, but is not limited to, business and consumer car finance, and equipment and leasing finance. Submission quality and customer service as well as business processes, systems, stakeholder engagement and customer relationship abilities will also be assessed in this category.

COMMERCIAL BROKER OF THE YEAR

This award recognises the broker who specialises in commercial finance and is best servicing the commercial borrowing needs of their business clients.

CUSTOMER SERVICE OF THE YEAR - INDIVIDUAL

This award recognises the broker who has delivered the best customer service for 2020.

FINANCE BROKER OF THE YEAR

This award acknowledges the growing customer thrust towards holistic servicing and recognises the broker best servicing the non-mortgage needs of clients (business finance, cash-flow funding, personal loans etc. excluding commercial mortgages and asset finance – please see separate categories).

INDUSTRY THOUGHT LEADER OF THE YEAR

This award recognises the individual within the Australian broking market who has shown long-term passion and aptitude for improving and leading the industry.

LOAN ADMINISTRATOR OF THE YEAR

This award recognises the loan administrator who has most effectively supported the broker or business in which they work.

MENTOR OF THE YEAR

This award recognises the professional who plays an integral role in guiding, supporting and promoting the training and career development of their mentees.

NEWCOMER OF THE YEAR

This award acknowledges the most successful new brokers who joined the industry less than two years ago.

REGIONAL BROKER OF THE YEAR

This award recognises the broker (operating in a regional location) who best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.

RESIDENTIAL BROKER OF THE YEAR

This award recognises the residential broker who best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.

RISING STAR

This award recognises tomorrow’s leader – the professional who will play an integral role in the development of broking in the years ahead.

WELLNESS ADVOCATE OF THE YEAR

This award recognises the individual who has actively advocated for health and wellness initiatives, events and/or activities in the industry, among their peers and/or the community at large.


Group Awards

MAJOR AGGREGATOR OF THE YEAR

This award recognises the aggregator (over 500 members) that has been most effective in member servicing and development, and how that has impacted/supported member recruitment and retention.

BOUTIQUE AGGREGATOR OF THE YEAR

This award recognises the boutique aggregation group that has the most effective member offering and best supports their business growth.

BROKER MARKETING PLATFORM OF THE YEAR

This award recognises the broker group or aggregation group that provides the best marketing platform for its members to most effectively drive business development and retain existing clients for 2020.

CUSTOMER SERVICE OF THE YEAR – OFFICE

This award recognises the office that has delivered the best customer service for 2020. It is open to all offices that operate from a single location.

DIVERSIFICATION PROGRAM OF THE YEAR

This award acknowledges the broking office that best harnessed a broad solution offering and most effectively developed their business through diversification.

INNOVATOR OF THE YEAR

This award highlights the brokerage or aggregator that has developed and capitalised on innovation, whether it’s related to product, service, business development processes, technology, staff/client management or any other relevant area.

MAJOR BROKERAGE OF THE YEAR – FRANCHISE

This award highlights the brokerage group that offers a franchise or branded model that has excelled over the previous 12 months (1 January 2020 to 31 December 2020), based on growth business metrics as well as broker support and servicing.

MAJOR BROKERAGE OF THE YEAR – NON-FRANCHISE

This award recognises the brokerage group with over 11 brokers/loan writers that has done the most to advance the development of mortgage broking, based on their proposition towards members and member recruitment, but also their customer-centric capabilities over the past 12 months (1 January 2020 to 31 December 2020).

MARKETING CAMPAIGN OF THE YEAR

Effective marketing is key to customer acquisition and retention. However, while most brokers and broker groups appreciate the need for ongoing marketing, a number of groups clearly stand out in this field, and the results they achieve speak for themselves. This award considers the marketing process undertaken to generate leads and convert business. Consideration will be placed on brokers’ ability to leverage a range of marketing media, from traditional print advertising to social media, and how that integrated approach helped deliver a more effective campaign.

NEW OFFICE OF THE YEAR

This award recognises the most successful new office for 2020 and is open to all residential mortgage brokerages/offices that meet category requirements.

OFFICE OF THE YEAR – FRANCHISE

This award recognises the individual franchise office that has most effectively driven business growth over the previous 12 months (1 January 2020 to 31 December 2020) across all product sectors, utilising a range of business development principles and tactics.

OFFICE OF THE YEAR – NON-FRANCHISE

This award recognises the individual office that has most effectively driven business growth over the previous 12 months (1 January 2020 to 31 December 2020) across all product sectors, utilising a range of business development principles and tactics.

REGIONAL OFFICE OF THE YEAR

This award recognises the individual office (in a regional location) that has most effectively driven business growth over the previous 12 months across all product sectors, utilising a range of business development principles and tactics.

SOCIAL AND COMMUNITY ENGAGEMENT PROGRAM OF THE YEAR

This award recognises the brokerage that has gained the most traction via an ethical/social responsibility program and can highlight how that program has improved the position of the people or cause in which it is focused.

TECHNOLOGY PLATFORM OF THE YEAR

This award recognises the aggregation/brokerage group that has developed the most effective technology platform for brokers that not only integrates core functionality, but is also user-friendly, easy to maintain and adds to a broker’s service proposition – the best platform that gives scope for ongoing development and simple integration with other mainstream technology.

TRAINING AND EDUCATION PROGRAM OF THE YEAR

This award acknowledges the group that is providing its members with the most effective and diverse training programs relevant to the role of a professional broker.

Awards Organisers