CATEGORIES

INDIVIDUAL AWARDS

Asset Finance Broker of the Year

This award recognises the broker that specialises in asset finance and is best servicing the asset finance needs of their clients. Asset finance includes, but is not limited to, business and consumer car finance as well as equipment and leasing finance. Submission quality and customer service as well as business processes, systems, stakeholder engagement and customer relationship abilities will also be assessed in this category.

Commercial Broker of the Year

This award recognises the broker that specialises in commercial finance and is best servicing the commercial borrowing needs of their clients. The factors included in the assessment are loan volumes, number of deals as well as year-on-year growth in funding for commercial property, as well as construction and development finance. Submission quality and customer service as well as business processes, systems, stakeholder engagement and customer relationship abilities will also form part of the evaluation.

Customer Service of the Year (Individual) – Metropolitan

This award recognises the broker (in a metropolitan location) that has delivered the best customer service for 2018 and is open to all brokers who meet the category requirements. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred businesses.

Customer Service of the Year (Individual) – Regional

This award recognises the broker (in a regional location) that has delivered the best customer service for 2018 and is open to all brokers who meet the category requirements. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred businesses.

Finance Broker of the Year

Australians are increasingly being drawn to brokers for services over and above their mortgage needs. Brokers are no longer perceived to be a provider of a transaction, but rather take a holistic view of a client’s overall financial positioning and requirements. Smart brokers have quickly adopted a wider service offering and are now focused on building client relationships, and this means offering products outside of mortgages. This award acknowledges the growing customer thrust towards holistic servicing and recognises the broker best servicing the non-mortgage needs of clients (business finance, cash flow funding, personal loans etc.).

Home Loan Protection Broker of the Year

This award recognises the broker that has a strong home loan protection offering and is best servicing the home loan protection needs of their clients. Submission quality and customer service as well as business processes, systems, stakeholder engagement and customer relationship abilities will also be assessed in this category.

Industry Thought Leader of the Year

This award recognises the individual within the Australian broking market who has shown long-term passion and aptitude for improving the industry. This professional is able to clearly articulate the desired direction of the industry and to draw upon best practice from other relevant industries and markets to champion the growth and development of the sector.

Loan Administrator of the Year

Identifying the unsung hero of any mortgage business, this award recognises the loan administrator that has most effectively supported the broker or business in which he/she works. The category, which is open to all loan administrators that meet the category requirements, will assess volume of submissions supported, attention to detail, knowledge of products, bank systems and loan processes as well as customer service capabilities.

Mentor of the Year

The Mentor of the Year award recognises today’s leader — the professional who plays an integral role in guiding, supporting and promoting the training and career development of their mentees. The Mentor of the Year is committed to the employee’s professional development and cultural integration, demonstrating leadership and advocating for the future leaders in the broking industry. They show success in their current business/role and demonstrate the influence they themselves have made to the broking profession.

Newcomer of the Year – Metropolitan

Starting out in broking can be a challenge. Not only do brokers need to select the best business model to support their growth plans, they also need to establish a client base, which requires hard work, significant networking and perseverance. This award acknowledges the broker in a metropolitan location that has built the most successful business within two calendar years of starting up, based not only on loan volumes and other business performance metrics but also a holistic approach in building a sustainable platform for future expansion.

Newcomer of the Year – Regional

Starting out in broking can be a challenge. Not only do brokers need to select the best business model to support their growth plans, they also need to establish a client base, which requires hard work, significant networking and perseverance. This award acknowledges the broker in a regional location that has built the most successful business within two calendar years of starting up, based not only on loan volumes and other business performance metrics but also a holistic approach in building a sustainable platform for future expansion.

Regional Broker of the Year

Regional brokers are often overlooked by their metro counterparts, due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip that of some of their metro counterparts. This award recognises the residential broker (in a regional location) that best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.

Residential Broker of the Year

Brokers now account for over 50 per cent of all residential mortgages written, and this figure is growing. As borrowers increasingly seek the services provided by professional advisers, brokers have the opportunity to boost market share and deepen their overall client proposition. This award recognises the residential broker that best represents the industry across key factors, including, but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service, as well as business processes, systems, stakeholder engagement and customer relationship abilities.

Rising Star

The Rising Star award recognises tomorrow’s leader — the professional who will play an integral role in the development of broking in the years ahead. The Rising Star will be entrepreneurial, highlight unique thought leadership, show success in their current business/role and reveal how they have already made a difference to the broking profession within their past five years of full-time operation.

GROUP AWARDS

Aggregator of the Year

This award recognises the aggregator (over 500 members) that has been most effective in member servicing and development, and how that has impacted/supported member recruitment and retention.

Boutique Aggregator of the Year

Boutique aggregation groups play a key role in today’s market. While the major groups account for the lion’s share of the market, bigger is not necessarily better. This award recognises the boutique aggregation group that has the most effective member offering and best supports their business growth. While it is hard to define exactly what constitutes a boutique group in terms of broker numbers, a guideline would be around 499 or fewer members.

Broker Marketing Platform of the Year

Effective marketing is key to customer acquisition and retention. However, while most brokers and broker groups appreciate the need for ongoing marketing, a number of groups clearly stand out in this field — and the results they achieve speak for themselves. This award recognises the broker group or aggregation group that provides the best marketing platform for its members to most effectively drive business development and retain existing clients for 2018.

Customer Service of the Year – Office (5 or less brokers)

This award recognises the office (with 5 or less brokers) that has delivered the best customer service for 2018. It is open to all offices that operate from a single location. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred business.

Customer Service of the Year – Office (more than 5 brokers)

This award recognises the office (with more than 5 brokers) that has delivered the best customer service for 2018. It is open to all offices that operate from a single location. This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred business.

Diversification Program of the Year

While residential mortgages are the mainstay generator of business for the majority of brokers, there has been a steady shift towards a diversified broker offering to strengthen client relationships and meet customers’ evolving needs. Brokers now offer a breadth of products, ranging from debt protection to business finance and superannuation. This award acknowledges the brokerage that best harnessed a broad solution offering and most effectively developed their business through diversification.

Innovator of the Year

In a competitive marketplace, innovation is essential to standing out from the crowd — and this holds especially true in the broking industry, considering competition from bank retail branches as well as from third-party industry participants.

Innovation involves forward thinking and unique concepts, with the backing, drive and ability to realise them. This award highlights the broker group or aggregator that has developed and capitalised on innovation — whether it’s related to product, service, business development processes, technology, staff/client management or any other relevant area.

Major Brokerage of the Year – Franchise

Franchising as a business structure continues to grow in Australia, with a raft of industries embracing the benefits offered by franchising — including mortgage broking. While franchising does not appeal to all, for many brokers, the brand, systems, support and structure offered by franchising have given them the tools and resources for driving business success.

This award highlights the franchised brokerage that has excelled over the previous 12 months (1 January 2018 to 31 December 2018), based on growth business metrics as well as broker support and servicing. The award will consider the activities, strategies and actions of the corporate in terms of broker recruitment, empowerment and retention, as well as the success of individual brokers in supporting the corporate’s overall growth and development.

Major Brokerage of the Year – Non-Franchise

Mortgage broking has risen rapidly as a profession over the past decade, with a number of key brokerage groups driving the evolution of the sector. These are the brands synonymous with the mortgage broker proposition, and these groups have given way to the rise of other broker groups that might not have the same size but have clout in terms of their customer service abilities and business growth capacity.

This award recognises the brokerage group of over 11 brokers/loan writers that has done the most to advance the development of mortgage broking, based on their proposition towards members and member recruitment, as well as their customer-centric capabilities over the past 12 months (1 January 2018 to 31 December 2018). It is a holistic award that covers both the business side of operating a brokerage and the success of its parts — individual brokers on the ground writing loans and other financial products.

Marketing Campaign of the Year

Effective marketing is key to customer acquisition and retention. However, while most brokers and broker groups appreciate the need for ongoing marketing, a number of groups clearly stand out in this field, and the results they achieve speak for themselves.

This award considers the marketing process undertaken to generate leads and convert business. Consideration will be placed on brokers’ ability to leverage a range of marketing media, from traditional print advertising to social media, and how that integrated approach helped deliver a more effective campaign.

This award recognises the broker office that has undertaken the best marketing campaign in Australia over 2018.

New Office of the Year

This award recognises the most successful new office for 2018 and is open to all residential mortgage brokerages/offices that meet category requirements. This category assesses loan settlement and loan book performance of both the individual brokers and collective office. Individual and collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.

Office of the Year – Franchise

This award recognises the individual franchise office that has most effectively driven business growth over the previous 12 months (1 January 2018 to 31 December 2018) across all product sectors, utilising a range of business development principles and tactics.

An individual office plays a key role in servicing borrowers in their local market. For many brokers, the brand, systems, support and structure offered by franchising have given them the tools and resources to help drive even greater business success.

Individual franchised offices of any size will be considered for this category.

Office of the Year – Non-Franchise (5 or less brokers)

An individual office plays a key role in servicing borrowers in their local market. Offices considered for this category have between one and five brokers/loan writers and are not part of a franchise group.

This award recognises the individual office that has most effectively driven business growth over the previous 12 months (1 January 2018 to 31 December 2018) across all product sectors, utilising a range of business development principles and tactics.

Office of the Year – Non-Franchise (more than 5 brokers)

An individual office plays a key role in servicing borrowers in their local market. Offices considered for this category have six or more brokers/loan writers and are not part of a franchise group.

This award recognises the individual office that has most effectively driven business growth over the previous 12 months (1 January 2018 to 31 December 2018) across all product sectors, utilising a range of business development principles and tactics.

Regional Office of the Year

This award recognises the individual office (in a regional location) that has most effectively driven business growth over the previous 12 months across all product sectors, utilising a range of business development principles and tactics.

Regional brokers are often overlooked by their metro counterparts due to the higher value of properties accounting for larger overall loan volumes. However, there are many regional brokers whose productivity and customer service far outstrip that of some of their metro counterparts.

Regional offices of any size will be considered for this category.

Social and Community Service Program of the Year

Success in business is no longer determined by the profit you make or the people you employ. Corporate Australia now has greater demands on businesses to support the wider community or environment and, in some cases, give to those not as fortunate.

This award recognises the brokerage or aggregator that has gained the most traction via an ethical/social responsibility program and can highlight how that program has improved the position of the people or cause in which it is focused.

This is a group award and is based on the period from 1 January 2018 to 31 December 2018.

Technology Platform of the Year

Access to up-to-date lender interest rates, current product and policy information plus the backing of a solid CRM system are business essentials for brokers. Aggregator/brokerage-provided technology has grown in leaps and bounds over the past decade, and evolution in this sector remains a key focus for industry stakeholders, who are providing their brokers with cutting-edge technology to help take their business to new levels.

This award recognises the aggregation/brokerage group that has developed the most effective technology platform for brokers that not only integrates core functionality, but is also user-friendly, easy to maintain and adds to a broker’s service proposition. In addition, this award identifies the best platform that gives scope for ongoing development and simple integration with other mainstream technology.

Training and Education Program of the Year

This award acknowledges the group that is providing its members with the most effective and diverse training programs relevant to the role of a professional broker for 2018.

This is a group award and is based on the period from 1 January 2018 to 31 December 2018.