COVER STORY

THE CHANGING FACE OF THE CUSTOMER
Truly competitive and successful brokers have learned how to identify customer attitudes and social trends in order to capitalise on market opportunities

LEADER

A SOLID INNINGS
Arguably one of Australia's greatest cricketers, Justin Langer, tells The Adviser that the secret to success is dedication, hard work and determination

FEATURE

BREAKING THE DROUGHT
How to spot the warning signs of a potential sales drought and take action before business starts to evaporate

BUSINESS OUTCOMES

BREAK THE SHACKLES
There's a lot more to broking than just writing loans, but in a commission-based game it makes sense to maximise the time spent sealing deals

SPOTLIGHT

INSIDE MORTGAGE CENTRAL
St George invited The Adviser to meet the team behind its mortgage broker support hub

FRONTLINE

THE WORD
Where will the RBA cash rate be in 12 months' time?

OPINION
Mortgage brokers need to differentiate their offering from the pack

SALES & MARKETING

EFFECTIVE HABITS
Build a business that's geared to attract new customers by finding out what current clients think

TRADE SECRETS
Good communication skills are imperative to the success of any brokerage

BUSINESS BUILDING
Good quality online copy can help improve your business tenfold

SPONSORED EDITORIAL
How veteran brokers address LMI with clients and turn what is sometimes perceived as a negative into a positive

INTELLIGENCE

ECONOMY
Economists expect a number of hikes before year end as the government seeks to keep inflation in check

RESIDENTIAL WRAP
The recent slump in property price growth may soon be over

MARKETS
Continued RBA monetary policy tightening has impacted arrears performance

POINT BLANK
Vow Financial's Jeff Zulman says the industry is heading into a new era identified by legislation and diversification