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Kathy Cummings
At the top of their game
December 2011

By: Kathy Cummings, Executive General Manager Third Party and Mobile Banking, Commonwealth Bank

Yesterday I had the pleasure of hosting five of the top six Elite Business Writers, as ranked by The Adviser, for lunch and a lively discussion on a range of hot topics from price discounting to understanding productivity and other factors in a Brokers’ business.

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Full Article: At the top of their game
 
Satisfied customers ‘stick’ around
November 2011

By: Kathy Cummings, Executive General Manager Third Party and Mobile Banking, Commonwealth Bank

Finding home loan customers at a time when the mortgage market is growing at its slowest pace for more than 30 years is no mean feat. So when you do find them you want them to ‘stick’.

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Full Article: Satisfied customers ‘stick’ around